Data Protection Complaints Procedure

Penny For Your Thoughts Counselling
Data Protection Complaints Policy

Penny For Your Thoughts Counselling is committed to protecting your personal information and respecting your privacy. If you have any concerns about how your personal data has been collected, stored, used, shared, or managed, you have the right to make a complaint.

Complaints can be made in writing by:

Email: info@pennyforyourthoughtscounselling.co.uk
Telephone: 07580 350168

Please provide as much information as possible regarding your concern so that it can be investigated thoroughly.

All data protection complaints will be acknowledged within 30 calendar days of receipt.

The acknowledgement will confirm that your complaint has been received and explain the next steps in the process.

Upon receiving a complaint, Penny For Your Thoughts Counselling will:

• Review the details of the complaint. 
• Make appropriate enquiries to establish the facts. 
• Consider whether any breach of data protection legislation has occurred. 
• Take any necessary corrective action. 
• Keep you informed of progress where appropriate. 

Every effort will be made to investigate and respond as promptly as possible.

Once the investigation is complete, you will be informed of:

• The findings of the investigation. 
• Any action taken as a result. 
• Any steps being implemented to prevent similar issues from occurring in the future. 

The outcome will be communicated without undue delay.

If you are not satisfied with the outcome of your complaint, you have the right to raise your concerns with the UK Information Commissioner's Office (ICO).

Information Commissioner's Office

You can contact the ICO via:

ICO Website

The ICO recommends that concerns are raised with the organisation first before contacting them.

Policy Owner: Penny Lippett
Business Name: Penny For Your Thoughts Counselling
Review Date: Annually or when required by changes in legislation.